DFJ Plumbing ("we", "us") operates dfjplumbing.com. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, phone number, email address, service address, and details about your plumbing issue when you call, text, or email us.
- Call information: calls to the numbers listed on this site may be recorded or tracked for quality, training, and dispatch purposes.
- Usage data: basic, non-identifying analytics such as the pages visited and the search engine or site that referred you. We do not use advertising cookies.
How we use information
- To schedule, perform, and follow up on plumbing services
- To provide estimates and answer your questions
- To improve our website and service quality
- To comply with legal obligations
Sharing
We do not sell your personal information. We share it only with service providers who help us operate (for example, call routing and scheduling tools), with licensed technicians dispatched to your job, or when required by law.
Data retention and security
We keep customer records for as long as needed to provide service, honor warranties, and meet legal requirements. We use reasonable administrative and technical safeguards to protect your information.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing [email protected]. You can opt out of marketing messages at any time by replying STOP to a text or by contacting us.
Children
Our services and website are intended for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
Questions about privacy? Call (737) 405-5978 or email [email protected].